IMPORTANT INFORMATION:
NHS WALES APP
We are now live on the NHS Wales App which will replace My Health Online. To ensure continuity of services download the App today or use the desktop web version available. Find out more at https://app.nhs.wales/login NHS Wales App sign up. Additional Support at https://apphelp.nhs.wales/help/nhs-login NHS Wales login help.
📢 IMPORTANT UPDATE: Changes to Prescriptions – Please Read
From 9th September 2025, we’re moving to Electronic Prescribing.
You can nominate a pharmacy with your chosen pharmacy directly before this date, or with us after 9th September.
From 3rd November 2025, prescription requests and collections will no longer be accepted at St Brides or The Gaer Medical Centre.
All requests must go through St David’s Clinic only.
Prescription Processing Times
• Collecting from St David’s Clinic: Please allow 72 hours
• Collecting from a pharmacy: Allow 5 working days
Note: These timeframes exclude weekends and bank holidays
Prescription Queries
If you have a question about your prescription, please call the surgery and select Option 2 on the phone menu.
Lines are open between 12:00pm and 4:00pm, Monday to Friday.
URGENT PRESCRIPTION REQUESTS
Only medications deemed as urgent by our pharmacist or Duty GP will be processed same day and are to be collected from the main site, St David’s Clinic
Requests for late-ordered medication(s) are not considered urgent.
We aim to process urgent requests promptly but cannot guarantee same-day turnaround. A text notification will be sent once the request has been processed.
It is the patient’s responsibility to ensure that repeat prescription requests are ordered in time. If you forget to obtain repeat medication, contact your pharmacy for assistance under the Urgent Provision of Repeat Medication Service who may be able to supply you with a further cycle of previously repeated medicine. See below for further information.
EMERGENCY SUPPLY OF MEDICINE FROM YOUR LOCAL PHARMACY
Did you know that your local pharmacy can provide you with an emergency supply of medicine?
If you run out of prescribed medicine and can’t get a prescription before your next dose, you may be able to obtain an emergency supply from a pharmacy. You should take an old prescription/repeat slip or the medicine packaging with you to the pharmacy, if you have it.
You'll be assessed by the pharmacist to find out:
• If you need the medicine immediately
• Who previously prescribed the medicine
• What dose of the medicine you normally take
The pharmacist needs to know the answers to these questions before they can make an emergency supply of a prescription–only medicine. They will keep a record of your details, the medicine they provide and the nature of the emergency. The pharmacist will also inform your GP that an emergency supply has been made.
If you have run out of medication and unsure what to do, please visit NHS 111 Wales - Check Your Symptoms : Accessing Medicines
Your local pharmacy offers services under the common ailments scheme , common ailments covered by the scheme are:
| Acne |
Athlete's Foot |
Backache |
| Chickenpox |
Cold Sores |
Colic |
| Conjuctivitis (Bacterial) |
Constipation |
Diarrhoea |
| Dry Eyes |
Dry Skin |
Haemorrhoids |
| Hayfever |
Head Lice |
Indigestion |
| In-growing Toenail |
Intertrigo |
Mouth Ulcers |
| Nappy Rash |
Oral Thrush |
Ringworm |
| Scabies |
Sore Throat |
Teething |
| Threadworms |
Vaginal Thrush |
Warts or Verrucas |
Call NHS 111 (Option 2)
You can call NHS 111 and select Option 2 if you or someone you know needs urgent mental health care, but it's not life threatening.
Mental Health 111 (Option 2) is available 24 hours a day, 7 days a week, and is free to call from a mobile (even when the caller has no credit left) or from a landline.
The 111 Option 2 service can help you if:
- you have an existing mental health problem and your symptoms get worse
- you experience a mental health problem for the first time
- someone has self-harmed but it does not appear to be life threatening, or they're talking about wanting to self-harm
- a person shows signs of possible dementia
- a person is experiencing domestic violence or physical, sexual or emotional abuse
